Your new Sticky Pod comes with an unconditional 30 day return policy, including all shipping both to and from customer, up to the value of FedEx 2 Day air. Sticky Pods are warranted to be free from defect in material or workmanship for a period of three years, under normal use and service, from the date received. Sticky Pod Director is exempted/excluded from 30 day return/refund policy. The Sticky Pod suction cup performance guarantee applies to only a one-on-one comparison between Sticky Pod suction cups and competitor suction cups. Sticky Pod suction cup performance guarantee requires that all Sticky Pod suction cups from the original order be returned within six months of the purchase date. All Sticky Pod camera mount models are exempt/excluded from the performance guarantee. Please read the following:
1) Our philosophy is; If you don’t like it, just send it back. We will accept it.
The following criteria must be met to return the smaller models of Sticky Pod and receive a refund:
- You must be the original purchaser, no second party returns.
- Your name must be on the return label, not a second party.
- Your Sticky Pod cannot be modified or damaged.
- The package must be shipped within 30 days of the date received.
- No company credit will be granted for Sticky Pods over the 30 day limit.
- Sticky Pods that are found to be damaged from shipping are ineligible for a refund. Shipper must contact shipping company and file a claim for damages. We will work with you to help recover your damages by providing pictures. Damaged Sticky Pods will not be returned to customer.
When the package is received, we will issue a refund via your credit card or company check. Including all shipping both to and from customer, up to the value of FedEx 2 Day air.
2) Sticky Pod Directors are designed for professionals only. It comes with a three year warranty to be free from defects in material and workmanship under normal conditions of use and service. Due to the expensive customized central hub, this model of Sticky Pod is not for the amateur and does not qualify for a refund under any circumstances.
3) Sticky Pod and it’s officers, employees, share holders, parent company, subsidiaries and heirs will be held harmless from any claims by your company, officers, employees, share holders, subsidiaries or as an individual. You understand that the use of a Sticky Pod constitutes a knowledge that you as an individual possess to make safe videos, films or pictures in almost any environment. The knowledge you possess includes the use of everyday “common sense” about the physical world around you. Any lack of this knowledge constitutes negligence on your part and you agree to accept full responsibility for your actions and/or consequences.
4) Whether you purchase your Sticky Pod online or over the phone, you agree to the warranty and return policy terms.
5) Sections of this return policy shall be deemed to be severable and should any section, paragraph, or provision hereof be declared by the courts to be unconstitutional or invalid, such holdings shall not affect the validity of this return policy as a whole or any part hereof, other than the part so declared to be unconstitutional or invalid.
Please let us know what we can do for you.